Based on 365 traveler reviews
#6 of 16 hotels in Toledo
Cincinnati, United States
Reviewed August 25, 2015 Trip type: Couples
I will try to keep this short. The service and location of the hotel were great. Everyone was super friendly and helpful. However, the room itself was a different story. I was supposed to have been upgraded to a river view on the top floor, as was promised by the receptionist because i had been hung up on, but I was not. I had a regular city view. This is not a big deal and it didnt really bother me so I wasnt going to say anything. Once we were in the room and tried to shower I immediately noticed a bunch of hair on the wall that appeared to be from someone shaving their face in the shower and on top of that the shower wouldnt drain so by the time I was done I was standing in ankle deep water. I can stand HVAC grates being dirty or dusty and the occasional hair on the floor but standing in dirty shower water that has backed up the drain is not good. Then the last and probably biggest thing was the toilet. It would barely flush the water down let alone any toilet paper. It did clog once and over flow then it clogged again every time we put more than 1 or 2 pieced of toilet paper in it. I was staying there with a group of people and none of them had my issues so I would stay at the hotel again they would just have to fix a few issues with some dated rooms.
Stayed September 2015
Reviewed August 22, 2015 Trip type: Couples
We stayed at this hotel for an event with about 40 people present. The staff was marvelous and gave us the use of a room partially open to the hallway just off the lobby. Our group used this much of the time and we really did have a place to connect as many us were from out of town and we hadn't been together for many years. The hotel was clean but the rooms could use some updating. Also many of us were not pleased there was only a breakfast buffet on the weekend as we did not want that much to eat.
Stayed September 2015
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