Based on 378 traveler reviews
#112 of 487 hotels in Houston
Houston, United States
Reviewed May 02, 2016 Trip type: Family
Worst than american horror history hotel... a complete nightmare, watch out people the restaurant clon my debit card, the hotel charged me 50 dlls per room even if the room was already paid, rude childres for all over the hotel, and the cleaning supervidor lady wake me up the 2 days at 8 am, she said she was just checking.. c'mon..
Stayed May 2016
Tori P, Manager at Park Inn by Radisson Houston North & Conference Center, responded to this review May 20, 2016
Alfredo, We apologize that you were disappointed in your experience at this hotel. As you were informed at check in, we place a $50 deposit hold for every room for incidental charges. When you check out, that hold is refunded at checkout, automatically. Also, as our Housekeeping supervisor informed you, we are happy to delay servicing your room until a time which is convenient for you. To do this, you only need to hang your "Do Not Disturb" sign on the door. And, we did have a number of family staying with us while you were our guests. It was our pleasure to serve these families, who were displaced by the recent flooding in Houston. We were pleased to cooperate with the City of Houston and nonprofits to serve our community in this way. If one of your guest upset you, we are sincerely sorry. Our team works hard to make sure our guests are comfortable and receiving our best service. Finally, we will help you to the full extent of the law resolve any mishandling of your debit card. We hope for another opportunity to exceed your expectations in the future. Sincerely, Tori F Customer Service Manager
Reviewed April 29, 2016 Trip type: Business
Hotel was decent for the price and stuff was very nice. However, after I checked out i got charge extra money and nobody at the hotel knows why so they keep transfer me to their accounting where nobody answers the phone
Stayed May 2016
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