Based on 162 traveler reviews
#24 of 125 hotels in Sofia
Reviewed February 01, 2016 Trip type: Business
A very bad experience: - No shower gel, the shower gel container was empty - No slippers in the room - No normal soap - No shower caps - No bathrobes 40 minutes of waiting, one trip at the reception to receive the missing items.10 more minutes to receive the shower caps.
Stayed February 2016
Yavor K, Front Office Manager at Park Inn by Radisson Sofia, responded to this review February 02, 2016
Dear Nicu-Adrian S, We appreciate you taking the time to write a feedback about your stay at our hotel. On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your last stay at our hotel. I hope that as our regular guest you have not experienced such situation before. I am disappointed to hear that you had to wait long time for the requested items and I have already forwarded your comments to the respective supervisor. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
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