Based on 134 traveler reviews
#23 of 125 hotels in Sofia
Reviewed July 24, 2015 Trip type: Business
Pleasant hotel, very good service. The staff really go out of their way to make your stay enjoyable. Rooms are pleasant, but the airco system needs an upgrade, as do some of the beds. The swimming pool is very nice, if you avoid the kid's swimming lessons around 5pm. Good breakfast buffet. Nice building and garden, close enough to city centre.
Stayed August 2015
Andrea_Kaiser, General Manager at Park Inn by Radisson Sofia, responded to this review July 28, 2015
Dear Robert V, Thank you for your review and for sharing your latest experience at Park Inn Sofia. Your feedback is a valuable source of information to us and we appreciate your efforts to share your impressions after most of your regular visits. We do appreciate very much the recognition of our staff, doing their very best to make each guests stay enjoyable and memorable. We have taken note of your feedback on the air-conditioning system and would like to share that maintenance measures have been taken already to improve the output temperature. We thank you very much for being a loyal customer of our hotel and we look forward to welcoming you back soon. Kindest regards, Andrea Kaiser General Manager
Reviewed July 23, 2015 Trip type: Business
Beautiful hotel and staff , room no so modern but comfortable! Desk staff very kind , also the restaurant and breakfast staff. Room without good aircondioning system , so very hot Food are various and good , also breakfast are ok ! The hotel is located about 4km. from city center, so it's no so easy to go out at evening
Stayed August 2015
Andrea_Kaiser, General Manager at Park Inn by Radisson Sofia, responded to this review July 24, 2015
Dear David C., Thank you for sharing your feedback with us and other travelers on Tripadvisor. We are happy to read that our friendly staff contributed to a pleasant stay and that you enjoyed the breakfast and the food in our restaurant. We apologize for the room temperature not being to your satisfaction. The cooling system underwent necessary maintenance on the day of your stay which has had a negative impact on the cooling efficiency during the procedure. We trust that upon your next visit we will be able to meet your expectations and we hope to welcome you back soon. Kindest regards, Andrea Kaiser
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