Based on 285 traveler reviews
#217 of 390 hotels in Munich
Reviewed July 24, 2015 Trip type: Family
Issues such as air conditioning (room too hot)' slow wifi; and overall cost for room (too high for location) should be addressed. Also, daily clean towels not provided. Too close to train tracks. Front desk personnel uncooperative in wanting to lower room temperature when requested. First night I had to make two phone calls to front desk plus make a visit downstairs to get appropriate action. If air conditioned rooms are promoted: then provide them with air! House keeping has been told to turn the a/c off in the rooms each day plus they leave the curtain open for the room to get hot - makes no sense! Then, it takes hours to cool the room off IF you're able to get it cool!
Stayed August 2015
PI_MUCP2, General Manager at Park Inn by Radisson Munchen Ost, responded to this review July 27, 2015
Dear Henrya638; Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the relevant managers to look into this matter accordingly. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. With best regards from Munich Frank Graichen General Manager
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