Based on 450 traveler reviews
#16 of 50 hotels in Yekaterinburg
Reviewed October 30, 2015 Trip type: Business
1) Food at the breakfast was always finished. The same appeared during coffee break. 2) Electric sockets are located extremely inconvenient. All the people usually charge their mobile phones during the night time and in parallel use alatm clock in the same mobile phone. In your hotel the only available socket is on the table and not near the bed. 3) No body lotion available. 4) We ordered 0.33 beer at the lobby bar and were asked by barmen - do we want 0.5 or 0.33 beer as price difference is not big? We answered that we want 0.33. After couple of glasses we noticed that glass size is 0.25. We asked barmen about this and his answer was "yes, glasses are 0.25". When we reminded that we discussed with him 0.33, he simply declined and answered that they have only 0.25 glasses. No excuses, no sorry, nothing!!! It is not matter of money. It is bad attitude and demonstration of bad service. 5) Pillows are uncomfortable - too hard.
Stayed November 2015
Uliana I, Public Relations Manager at Park Inn by Radisson, responded to this review October 31, 2015
Dear Ivan D, We appreciate your review about stay in Park Inn by Radisson Ekaterinburg. First of all let me apologize for your experience and let me assure you that this is not the level of service that we usualy demonstrate. At the moment our specialists are installing sockets next to the bed, so this problem will soon be solved in all rooms. If guests need additional hygiene items, they are available on request. Please accept our apologies for the situation with the volume of beer glasses, we will sort out the issue shortly. We will be happy to see you again and correct impressions. Best regards, Public relations manager Uliana Ibatullina
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