Based on 364 traveler reviews
#1 of 2 hotels in Covina
Reviewed January 21, 2016 Trip type: Business
There are probably better places to stay around here. This property is old; the beds are soft because sometimes you pump them up but they don't work. The breakfast was ok, pretty much the usual Radisson food.
ParkInn1211, Manager at Park Inn by Radisson Covina, responded to this review January 23, 2016
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of the bed with our maintenance staff to ensure all guest rooms are up to Park Inn by Carlson standards.
Reviewed January 18, 2016 Trip type: Family
Total waste of $140. We stayed at the Covina property to avoid driving back to Santa Clarita after a birthday celebration. The sleep number bed was missing the hose and controller making it totally useless to sleep in. We were told nothing could be done until the next day when maintainence could check it. We were checking out of hotel and 6:30am. Wasn't offered another room until insisting after several calls. We were then told to wait for a manager which never came. We had to go back downstairs to get another room key. The next room wasn't much better because the mattress was the sleep number system also, but without the controller to get the mattress to a comfortable firmness. We couldn't check out fast enough. We could have just driven home in the time it took to get settled into another room. Never going back!!
ParkInn1211, Front Office Manager at Park Inn by Radisson Covina, responded to this review January 19, 2016
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
Reviewed January 15, 2016 Trip type: Business
I was pleasantly surprised at how nice this hotel was. The rooms were nice and the grounds were very green with lots of trees. There are nice trails nearby and a park across the street. Conveniently located across from the entrance/exit to the highway.
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