Based on 678 traveler reviews
#105 of 275 hotels in Frankfurt
Reviewed July 21, 2016 Trip type: Family
I made a reservation, but the card did not pass. So I had to make it again, and got charged a higher price. Breakfast was not worth 20 Euro each. It was a continental breakfast and should have been free.
Stayed August 2016
PI_Frankfurt, Park Inn by Radisson Frankfurt Airport Service Team at Park Inn by Radisson Frankfurt Airport, responded to this review July 24, 2016
Dear ronaldaT1775KJ, thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the relevant managers to look into this matter accordingly. I hope that we will have another opportunity to welcome you back and to show you that we can make it right. With best regards, Daniel
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